Terms & Conditions

1. Overview

This website is operated by Fragrance Cart, a registered business name of 1001503297 ONTARIO LIMITED in Ontario, Canada. Throughout the site, the terms “we”, “us” and “our” refer to Fragrance Cart.

By visiting our website, creating an account, or purchasing products from us, you agree to be bound by these Terms & Conditions, including any policies referenced on this website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase products from us.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, state, or territory of residence, or that you have obtained the consent of a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorized purpose. You also agree not to transmit viruses, malware, or harmful code.

3. Products

Fragrance Cart sells fragrances, beauty products, personal care items, and related goods from a variety of brands. Product availability, descriptions, packaging, bottle design, ingredients, pricing, and promotions may change without notice.

We make reasonable efforts to display product images, sizes, colours, and descriptions accurately. However, actual packaging, colour, presentation, or formulation may vary depending on manufacturer updates, screen settings, lighting, or product batch.

Unless clearly stated otherwise, brand names, trademarks, product names, logos, and images are the property of their respective owners. Their use on our website is for product identification purposes only and does not imply endorsement, sponsorship, or affiliation unless expressly stated.

4. Authenticity and Independent Retailer Disclaimer

We strive to source and sell genuine products from reputable suppliers, distributors, wholesalers, or authorized channels. We do not manufacture the branded fragrances sold on our website unless expressly stated.

Fragrance Cart is an independent retailer. Brand names, trademarks, logos, and product names are the property of their respective owners. Fragrance Cart is not affiliated with, endorsed by, or sponsored by those brands unless explicitly stated.

Some products may come in retail packaging, tester packaging, unboxed packaging, limited-edition packaging, or packaging that differs by region or batch. Where applicable, product listings may identify such differences.

5. Allergies, Sensitivities and Product Use

Fragrances and beauty products may contain ingredients that can cause allergic reactions, irritation, sensitivity, or other adverse effects. You are responsible for reviewing ingredients, warnings, and usage instructions before using any product.

We recommend patch testing products before regular use. Discontinue use immediately if irritation occurs. If you have allergies, medical conditions, pregnancy-related concerns, asthma, fragrance sensitivity, or skin sensitivity, consult a qualified medical professional before using any fragrance or personal care product.

Product information on our website is provided for general informational purposes only and is not medical advice.

6. Orders

When you place an order, you agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

We reserve the right to refuse, cancel, limit, or modify any order at our discretion, including orders that appear to be fraudulent, contain pricing errors, have inventory issues, involve restricted shipping locations, or violate these Terms.

If we cancel or modify an order, we may attempt to notify you using the email address, phone number, billing address, or shipping address provided at checkout.

7. Pricing and Payment

Prices are listed in the currency displayed on the website and may be subject to applicable taxes, shipping fees, duties, customs charges, brokerage fees, carrier fees, or other charges. Prices may change at any time without notice.

We reserve the right to correct pricing errors, promotional errors, typographical errors, inaccuracies, or omissions at any time, including after an order has been submitted.

Payment must be authorized and successfully processed before an order is fulfilled. We are not responsible for fees charged by your bank, card issuer, payment provider, or currency conversion provider.

8. Shipping and Delivery

We currently ship to customers in Canada and the United States, unless otherwise stated on our website or at checkout. Shipping options, costs, and estimated delivery times are displayed at checkout where available.

Estimated delivery times after order processing are typically 3-7 business days for Canada and 5-10 business days for the United States. Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, weather, customs processing, address errors, inventory availability, holidays, or other circumstances beyond our control.

Fragrance products may be subject to shipping restrictions because they can contain alcohol or other regulated ingredients. Some products may not be eligible for certain shipping methods, expedited delivery, air transport, international shipping, or delivery to certain addresses.

9. Duties, Taxes and Customs

Orders shipped across borders may be subject to customs duties, brokerage fees, import taxes, sales taxes, carrier fees, or other charges imposed by government authorities or carriers.

For United States orders, customers are responsible for any applicable customs duties, import taxes, brokerage fees, carrier fees, or other charges required by U.S. customs authorities or carriers, unless expressly stated otherwise at checkout.

10. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy and Shipping & Delivery Policy, where applicable.

Due to the nature of fragrances, beauty products, and personal care items, certain items may be final sale or ineligible for return once opened, used, sprayed, damaged, altered, or removed from original packaging.

We reserve the right to refuse returns that do not comply with our return requirements.

11. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery at sales@thefragrancecart.ca.

We may request photos, videos, packaging materials, carrier documentation, or other information to investigate the issue. Failure to provide requested information may affect your eligibility for a replacement, refund, or claim.

12. Account Information

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. You agree to notify us immediately if you believe your account has been accessed without authorization.

13. Accuracy of Website Information

We do our best to keep website information accurate and current, but we do not guarantee that all content, pricing, availability, descriptions, product details, images, or other information is complete, accurate, reliable, or error-free.

We reserve the right to update, correct, modify, or remove website content at any time without prior notice.

14. Third-Party Services and Links

Our website may include third-party links, apps, tools, payment processors, shipping providers, marketing services, review platforms, or other services. We are not responsible for third-party websites, content, products, services, privacy practices, or policies.

Your use of third-party services is at your own risk and may be subject to separate terms and policies from those providers.

15. User Reviews, Comments and Submissions

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you grant us the right to use, reproduce, edit, publish, translate, distribute, and display that content in connection with our business, marketing, website, social media, or advertising, subject to applicable law.

You agree that your submissions will not be unlawful, abusive, defamatory, obscene, misleading, infringing, or harmful to any third party.

16. Prohibited Uses

You may not use our website or products:

• For any unlawful purpose;
• To violate any federal, provincial, state, territorial, or local law;
• To infringe our intellectual property rights or the rights of others;
• To submit false, misleading, or fraudulent information;
• To interfere with website security or functionality;
• To scrape, crawl, spam, phish, or collect personal information without authorization;
• To upload or transmit viruses, malware, or harmful code;
• To harass, abuse, defame, intimidate, or discriminate against others.

17. Intellectual Property

All website content, including text, images, graphics, logos, design elements, layout, product descriptions, and other materials, is owned by us or used under permission, license, or applicable law. You may not copy, reproduce, modify, distribute, sell, or exploit any part of our website without our written permission.

Third-party brand names, trademarks, logos, and product names belong to their respective owners. Their use on our website is for product identification purposes only.

18. Privacy

Your submission of personal information through the website is governed by our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your information as described in that policy.

19. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise or required by law.

We do not guarantee that the website will be uninterrupted, secure, timely, accurate, or error-free. We do not warrant that any products, services, information, or materials obtained from us will meet your expectations.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Fragrance Cart, 1001503297 ONTARIO LIMITED, its owners, directors, officers, employees, affiliates, suppliers, contractors, service providers, and partners shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, or products.

Because some jurisdictions do not allow certain limitations of liability, our liability will be limited to the maximum extent permitted by law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Fragrance Cart, 1001503297 ONTARIO LIMITED, its owners, directors, officers, employees, affiliates, suppliers, contractors, and service providers from any claim, demand, loss, liability, damages, or expenses, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

22. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

23. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful conduct.

Any obligations or liabilities incurred before termination will survive termination.

24. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

25. Governing Law

These Terms and any separate agreements whereby we provide products or services to you shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.