Frequently Asked Questions

Are the products you sell genuine?

Yes. The Fragrance Cart strives to source and sell genuine fragrance products from reputable suppliers, distributors, wholesalers, or authorized channels.

Unless clearly stated otherwise, brand names, trademarks, product names, logos, and images belong to their respective owners and are used for product identification purposes only.

What is the difference between EDT, EDP, and EDC?

The main difference is fragrance concentration. In general, Eau de Cologne is usually lighter, Eau de Toilette is often moderate, and Eau de Parfum is usually more concentrated and longer lasting.

Typical concentration ranges may vary by brand and formula, but generally:

• EDC — Eau de Cologne: lighter concentration, often fresh and short-wearing;
• EDT — Eau de Toilette: moderate concentration, often suitable for everyday use;
• EDP — Eau de Parfum: higher concentration, often richer and longer lasting.

Fragrance performance can still vary depending on skin chemistry, weather, storage, application, and the specific fragrance formula.

What is the difference between a retail bottle and a tester bottle?

Tester bottles are produced by fragrance brands for demonstration or sampling purposes. The fragrance inside is generally the same scent as the retail version, but the packaging may differ.

Testers may come in plain boxes, tester packaging, or unboxed packaging, and they may come with or without a cap depending on the brand and product. If an item is a tester, we aim to identify this on the product page.

Why does the packaging look different from a product I bought before?

Packaging can change due to manufacturer updates, batch changes, regional differences, limited editions, reformulations, or supply variations. Differences in box design, bottle design, cap, label, batch code placement, or outer packaging do not always mean a product is inauthentic.

Why does a fragrance smell or perform differently on me?

Fragrance scent, longevity, and projection can vary from person to person. Skin chemistry, temperature, humidity, storage conditions, application method, batch variation, and personal sensitivity can all affect how a fragrance smells and lasts.

Can I use more than one discount code?

Usually, only one discount code can be applied per order unless a promotion specifically states otherwise. We recommend using the code that gives you the best discount.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at sales@thefragrancecart.ca. Once an order has been processed, packed, or shipped, we may not be able to change or cancel it.

Can my package be redirected to another address?

Once an order has been processed or shipped, it usually cannot be redirected to a different address. Please make sure your shipping address is complete and correct before placing your order.

Why was my order cancelled?

An order may be cancelled due to inventory issues, payment problems, suspected fraud, address issues, pricing errors, shipping restrictions, or other fulfillment concerns. If your order is cancelled, we may notify you using the contact information provided at checkout.

Where do you ship?

The Fragrance Cart currently ships to customers in Canada and the United States, unless otherwise stated on our website or at checkout.

How long does shipping take?

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Once shipped, delivery usually takes approximately 3–7 business days, depending on your location, carrier, shipping method, weather, customs, and other circumstances outside our control.

Do you offer free shipping?

We offer free shipping on orders of $149 or more, before taxes and after any discounts or promotional codes are applied, unless otherwise stated at checkout.

Will I receive tracking information?

Once your order has shipped, you may receive a shipping confirmation email with tracking information. Tracking updates may take some time to appear after the carrier receives the package.

Are duties, taxes, or customs fees included?

Orders shipped across borders may be subject to customs duties, import taxes, brokerage fees, sales taxes, or other charges imposed by government authorities or carriers. Unless expressly stated otherwise at checkout, customers are responsible for any applicable import-related fees.

Why are some fragrance products restricted for shipping?

Some fragrance products may contain alcohol or other regulated ingredients and may be subject to carrier restrictions. Certain products may not be eligible for air shipping, expedited shipping, international shipping, or delivery to some locations.

What is your return window?

Our return policy lasts 14 days from the date of delivery. Return requests must be made within this period. Please contact us before sending anything back.

Can I return an opened or used fragrance?

Because fragrances and personal care items are sensitive products, opened, used, sprayed, altered, damaged, or tampered items are generally not eligible for return unless they are defective, damaged upon arrival, incorrect, or otherwise approved by us.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery at sales@thefragrancecart.ca. Include your order number, photos of the product, photos of the shipping box, and a clear description of the issue.

Do you accept returns if I do not like the scent?

Returns are not normally accepted because a customer does not like the scent, expected a different scent profile, or experiences different fragrance performance than expected. Fragrance preference is personal and can vary from person to person.

Where can I read the full return policy?

Please review our full Refund & Return Policy for complete details.

How can I contact customer support?

You can contact us by email at sales@thefragrancecart.ca. Please include your order number if your question is about an existing order.

How can I unsubscribe from marketing emails?

You can unsubscribe by clicking the unsubscribe link in our marketing emails or by contacting us at sales@thefragrancecart.ca. You may still receive transactional emails related to your orders or account.

Where can I read your store policies?

You can review our Terms & Conditions, Privacy Policy, Cookie Policy, Shipping & Delivery Policy, and Refund & Return Policy.