Authenticity Guarantee

1. Our Authenticity Commitment

Fragrance Cart sells only authentic, genuine fragrance, beauty, and personal care products. We do not sell counterfeit, replica, imitation, inspired-by, or unauthorized copy products.

We work to source products from reputable suppliers, distributors, wholesalers, or authorized channels and aim to ensure that the products listed on our website are genuine branded items intended for resale.

We do not manufacture the branded fragrances sold on our website unless expressly stated. Product brands, names, trademarks, logos, packaging, and images are the property of their respective owners.

2. Independent Retailer Disclaimer

Fragrance Cart is an independent retailer. Brand names, trademarks, logos, and product names are used for product identification only.

Fragrance Cart is not affiliated with, endorsed by, sponsored by, or officially connected to any brand owner unless explicitly stated.

3. Inventory & Fulfillment

The fragrances we carry are stored with care in a clean, secure, and temperature-controlled environment to help preserve product quality, packaging condition, and fragrance integrity.

Our inventory is handled responsibly before shipment, and orders are processed, packed, and shipped by our team from Toronto, Ontario, Canada. We aim to ensure that every product is stored properly, prepared carefully, and delivered to customers in the condition expected from a genuine fragrance retailer.

We maintain purchase and inventory records for the products we sell and work to ensure that product availability shown on our website reflects items available for customer orders.

4. Product Packaging and Variations

Product packaging, bottle design, box design, formulation, ingredient lists, labels, and presentation may vary due to manufacturer updates, regional versions, limited editions, tester packaging, batch differences, or supplier availability.

Some products may be sold as retail boxed, unboxed, tester, or limited-edition items. Where applicable, we aim to identify these details in the product listing.

5. Product Concerns

If you believe there is an issue with a product you received, please contact us as soon as possible at sales@thefragrancecart.ca.

For damaged, incorrect, or missing items, please contact us within 48 hours of delivery so our team can review the matter quickly.

Please include your order number, photos of the product, packaging, batch code if visible, and a description of your concern so our team can review the matter.

6. Related Policies

This page should be read together with our Terms & Conditions, Shipping & Delivery Policy, Refund & Return Policy, and Privacy Policy.