Your Data & Security

1. Protecting Your Information

At The Fragrance Cart, we take the privacy and protection of customer information seriously. We collect and use personal information only for legitimate business purposes, such as processing orders, arranging shipping, providing customer support, preventing fraud, improving our website, and communicating with you where permitted.

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.

2. Secure Shopping Experience

Our website uses secure technologies to help protect information transmitted during your shopping experience. Sensitive pages, including checkout and account-related areas, are protected through encryption and secure connection technologies.

This helps protect information such as your name, address, contact details, and order information while it is transmitted online.

3. Payment Security

Payments are processed through secure third-party payment providers. The Fragrance Cart does not directly store full credit card numbers or complete payment card details on our own systems.

Payment providers may process billing details, payment authorization information, fraud-prevention information, and transaction data in order to complete your purchase securely.

4. Shopify Platform Security

Our store is hosted on Shopify, which provides the e-commerce platform used to operate our online store, shopping cart, checkout, customer accounts, and order management features.

Shopify and related service providers may process customer information to support secure checkout, fraud prevention, hosting, analytics, payments, and store functionality.

5. Account and Password Safety

If you create an account on our website, you are responsible for keeping your login information confidential. Please use a strong password and avoid sharing your account details with others.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

6. Fraud Prevention

To protect our customers and business, orders may be reviewed for fraud prevention, payment verification, address verification, or security reasons. We may hold, cancel, or request additional information for orders that appear suspicious, incomplete, unauthorized, or inconsistent with our policies.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, enable cart and checkout features, improve performance, remember preferences, analyze traffic, and support marketing.

For more details, please review our Cookie Policy.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, update, delete, or request information about the personal information we hold about you.

For more information about how we collect, use, share, and protect personal information, please review our full Privacy Policy.

9. Safe Shopping Tips

• Use a secure internet connection when placing orders online;
• Do not share your account password or payment details by email;
• Check that you are visiting our official website: https://thefragrancecart.ca/;
• Be cautious of suspicious messages claiming to be from The Fragrance Cart;
• Contact us directly if you are unsure whether a message or offer is legitimate.