Privacy Policy

1. Overview

This Privacy Policy explains how Fragrance Cart, a registered business name of 1001503297 ONTARIO LIMITED in Ontario, Canada, collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, or otherwise interact with our online store.

By using our website at https://thefragrancecart.ca/, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, Shipping & Delivery Policy, and Refund & Return Policy.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Order details and purchase history;
• Account login information, where applicable;
• Customer service messages, return requests, reviews, and other communications;
• Marketing preferences, such as email or SMS subscription status.

We may also collect information automatically when you visit our website, such as IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location, website interactions, cart activity, and cookie or tracking information.

3. How We Use Your Information

We use personal information for business and shopping-related purposes, including to:

• Process and fulfill orders;
• Accept payments and prevent fraudulent transactions;
• Ship products and provide tracking information;
• Create and manage customer accounts;
• Respond to customer service questions and support requests;
• Process returns, refunds, exchanges, and warranty-related requests;
• Send order confirmations, shipping updates, and service messages;
• Send marketing emails, promotions, or product updates where permitted;
• Improve our website, products, services, and customer experience;
• Personalize your shopping experience and show relevant content;
• Protect our website, customers, business, and payment systems;
• Comply with legal, tax, accounting, regulatory, and security obligations.

4. Consent

When you provide personal information to complete a transaction, place an order, arrange delivery, request a return, contact us, or use our services, you consent to our collection and use of that information for those purposes.

If we ask for your information for a secondary purpose, such as marketing, we will request your consent where required or provide a way for you to opt out.

You may withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting us at sales@thefragrancecart.ca. Please note that we may still send transactional or service-related messages related to your orders, account, security, or customer service requests.

5. Shopify and Our E-Commerce Platform

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell products and services to you.

Your information may be stored and processed through Shopify’s systems, databases, applications, and service providers. Shopify may process personal information for purposes such as hosting our store, enabling checkout, processing orders, supporting payments, fraud prevention, analytics, and platform security.

Shopify’s handling of personal information is also governed by Shopify’s own privacy policies and terms.

6. Payments

Payments are processed through secure third-party payment providers. We do not directly store full credit card numbers or complete payment card details on our own systems.

Payment providers may collect and process payment information, billing details, fraud-prevention information, transaction details, and other information required to complete your purchase. Their use of your information is governed by their own privacy policies and terms.

We reserve the right to decline, cancel, hold, or review transactions that appear suspicious, fraudulent, unauthorized, or otherwise inconsistent with our policies.

7. Third-Party Service Providers

We may share personal information with trusted third-party service providers who help us operate our website and business. These providers may include:

• Shopify and e-commerce platform providers;
• Payment processors and fraud-prevention providers;
• Shipping carriers and fulfillment partners;
• Email, SMS, and marketing service providers;
• Analytics and advertising platforms;
• Customer support tools;
• Product review platforms;
• IT, hosting, security, and website service providers;
• Professional advisors, such as accountants, legal advisors, or insurers where needed.

These providers are generally authorized to use your information only as needed to provide services to us or as otherwise permitted by their own terms and applicable law.

8. Shipping and Delivery Partners

To deliver your order, we may share necessary information with shipping carriers, couriers, fulfillment providers, customs brokers, or delivery partners. This may include your name, shipping address, phone number, email address, order information, and tracking details.

For cross-border shipments, information may also be used for customs, import, tax, brokerage, compliance, and delivery purposes.

9. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you emails, SMS messages, promotions, product updates, restock notices, offers, or other marketing messages.

You can opt out of marketing messages at any time by using the unsubscribe link in the message or by contacting us. Opting out of marketing will not stop order confirmations, shipping updates, customer service replies, or other transactional messages.

10. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember preferences, enable cart and checkout features, improve performance, analyze website traffic, detect fraud, and support advertising or marketing.

For more information about how we use cookies and how you can manage cookie preferences, please review our Cookie Policy.

11. Legal Disclosure

We may disclose personal information if required or permitted by law, regulation, court order, subpoena, legal process, government request, tax authority, customs authority, payment dispute, fraud investigation, or to protect our rights, property, customers, website, business, or safety.

We may also disclose information if you violate our Terms & Conditions or other policies.

12. International Transfers

Because we use Shopify and other third-party providers, your personal information may be processed, stored, or accessed in Canada, the United States, or other countries where our service providers operate.

Privacy laws in those countries may differ from the laws in your province, state, territory, or country of residence. By using our website, you understand that your information may be transferred to or processed in other jurisdictions.

13. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain records, resolve disputes, prevent fraud, comply with legal obligations, support tax and accounting requirements, enforce our policies, and operate our business.

When personal information is no longer required, we will delete, anonymize, or securely retain it according to our business needs and applicable legal requirements.

14. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website or stored by us or our service providers.

15. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, withdrawal of consent, or information about how your personal information is used or disclosed.

To make a privacy request, please contact us at sales@thefragrancecart.ca. We may need to verify your identity before responding to your request.

Some requests may be limited by legal, security, fraud-prevention, accounting, tax, order fulfillment, dispute-resolution, or business record requirements.

16. Children’s Privacy

Our website is intended for users who are at least the age of majority in their province, state, or territory of residence, or who use the website with the consent of a parent or legal guardian.

We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided us with personal information, please contact us so we can review the matter.

17. Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of those third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit.

18. Business Transfers

If Fragrance Cart or 1001503297 ONTARIO LIMITED is involved in a merger, acquisition, sale of assets, financing, restructuring, or transfer of all or part of our business, personal information may be transferred as part of that transaction, subject to applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or business operations.

Changes will take effect when posted on this page. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised.